Shipping & Returns

 

Shipping 

  • FREE Shipping for orders $75+ within the United States
  • Shipping Fee to other countries is $18
  • Sales tax does not count toward the total amount
  • To ensure the secure delivery of your order, Lucia does not ship orders to post office boxes

Returns

We are happy to accept returns and offer a 30-day money-back guarantee on item(s) that are:

  • Returned within 30 days from delivery date
  • In its original packaging and condition
  • No signs of wear or removal of tag / parts

Return address: 6032 Modoc Rd, Westminster, CA 92683

Please ship your return in Lucia original package with a trackable shipping method. We are unable to issue a refund on merchandise that we did not receive. Approved returns will be refunded to the original payment method. Customers are responsible for shipping fee for returns.

Contact us at info@sincerelylucia.com for any issues you may encounter. We would love to know the reason why the purchase did not work out for you so that we can improve our service for better future experience. It’s our pleasure to assist you.

 

Sincerely,

Lucia